Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at dakuandbebo@gmail.com. Returns should be sent to:

Daku & Bebo
D-5 Naveed Cottages St, Block 17
Gulistan-e-Johar, Karachi, 75500
📞 +92 324 9247701

If your return is accepted, we’ll send you a return shipping label along with instructions on how to send your package. Items sent back without prior approval will not be accepted.

For any return-related queries, feel free to email us at dakuandbebo@gmail.com.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized items

Additionally, sale items and gift cards are non-returnable. If you have concerns about a specific item, reach out to us before purchasing.

Exchanges

If you need a different size or color, the fastest way is to return the original item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at dakuandbebo@gmail.com